VIP stands for a Very Important Promise to you, our customer. Vortex will repair or replace your Vortex® product in the event it becomes damaged or defective—at no charge to you. If Vortex cannot repair your product, Vortex will replace it with a product in perfect working order of equal or better physical condition.
You see, it doesn't matter how it happened, whose fault it was or where you purchased it. If you ever have a problem, no matter the cause, Vortex promise to take care of you.